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Q: How can I contact the team?

Use the form at /contact and quote your booking reference if you have one. Any telephone number, email address or opening hours the company has published appear on that page. The support chat on the site can answer common questions, and signed-in customers can also message the team from their account. For trip ideas rather than questions, /plan-your-trip is the better route.

Q: Where can I find my bookings, itineraries and receipts?

Sign in at /account to see your bookings, itineraries, receipts, saved tours and messages. Open a booking to download its itinerary and the receipt for each verified payment. If you booked as a guest, use the secure link in your booking email instead. Documents appear only once they are published or issued, so a missing one may simply not be ready yet.

Q: How do I create an account or reset my password?

Go to /register and give your name, email address, country, phone number and a password; you may be asked to verify your email. To reset a password, use the forgot password link on /login and enter your email. If an account exists, a time-limited reset link is sent, and the reply looks the same either way so that accounts stay private.

Questions about a safari, a booking or a trip you are planning? Send a message and the team will reply.

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How can I contact the team?

Use the form at Contact us and quote your booking reference if you have one. Any telephone number, email address or opening hours the company has published appear on that page. The support chat on the site can answer common questions, and signed-in customers can also message the team from their account. For trip ideas rather than questions, Plan your trip is the better route.

Where can I find my bookings, itineraries and receipts?

Sign in at Your account to see your bookings, itineraries, receipts, saved tours and messages. Open a booking to download its itinerary and the receipt for each verified payment. If you booked as a guest, use the secure link in your booking email instead. Documents appear only once they are published or issued, so a missing one may simply not be ready yet.

I booked as a guest. How do I get back to my booking?

Open the secure link in your booking email; a reference alone cannot open a booking. If you cannot find the email, look in your spam folder, then contact us through Contact us with your reference. The team may need to check that the booking is yours before sharing details. If you later create an account, the booking can be linked to it once ownership has been checked.

How do I create an account or reset my password?

Go to Create an account and give your name, email address, country, phone number and a password; you may be asked to verify your email. To reset a password, use the forgot password link on Sign in and enter your email. If an account exists, a time-limited reset link is sent, and the reply looks the same either way so that accounts stay private.

What can the support chat help with?

The chat answers common questions from approved company information and published tour details. It is not a replacement for the team: it cannot confirm a payment, a booking or a refund, and it does not show private booking details to visitors who are not signed in. When it cannot answer, it points you to Contact us so a person can help.

How will I be told about updates to my booking?

We email you when something changes, such as a booking received, a payment verified or an itinerary updated, and we send reminders before balance due dates and before departure. Signed-in customers also see these as notifications in their account. If you expect an email and it has not arrived, check your spam folder, then look at your booking page for the current status.